Shipping policy

Thank you for shopping with us. We are a small business based in Massachusetts and are committed to shipping your order in a timely and reliable manner.

Processing Time

Orders are processed within 2–4 business days (Monday through Friday, excluding federal holidays). You will receive an email confirmation with tracking information once your order has shipped.

Shipping Within the United States

We currently ship to all 50 U.S. states. Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Most orders are shipped via USPS or UPS, depending on the most efficient and cost-effective method available.

Estimated Delivery Times

• Standard Shipping: Typically 3–7 business days after processing

• Expedited Shipping (if selected): Typically 2–3 business days after processing

Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or severe weather conditions.

Order Tracking

Once your order has shipped, a tracking number will be provided via email. Please allow up to 48 hours for tracking information to become available.

Shipping Restrictions

At this time, we do not ship internationally. We are unable to ship to U.S. territories, APO/FPO/DPO addresses, or P.O. boxes when shipping via UPS.

Lost or Damaged Packages

We are not responsible for packages that are lost or damaged in transit. However, we want you to be satisfied with your order. If your package is lost or arrives damaged, please contact us at ginathebotina.com within fourteen (14) days of the delivery date, and we will work with you to resolve the issue.